Driving Decision making

Background

Our client is an energy supplier and producer operating in Netherlands (HQ), Belgium, Germany and United Kingdom. Our focus lies on supply part of the organisation of Belgium. It serves 1 million connections in Belgium.

Challenge

- Our client went through quite a trajectory of company mergers, culture and IT migrations. At present it is still struggling with these pains. - Competition is getting thougher as more starter companies are finding their way towards offering energy services. Furthermore, our client is lagging behind on the biggest competitors on the offerings of digital services. This all combined in a sector which is heavily audited and regulated. - Our client would like to profile itself as being the most "green" supplier and enabling you as a client to be your own energy director.

Approach

- Set the goals, find the strategy, collect data & insights and act. - Agile squad structure: focus on business value, short feedback loops, sharing expertise and enhanced collaboration. - Having the right set of governance and flexibility to respond to business needs and goals. - Design and drive adoption for DevOps approach. - Taskforce that focusses on keeping data, processes, practices fit for purpose. - Support and train end users.

Key results

Having the entrepreneur mindset, "what actions would I take if my client was my own company

Having T-shaped team that focusses on delivering quality services.

Vast understanding of the utility sector and expertise in handling data.

Benefits

We design data-solutions that enable our client to understand their customers needs. Better-informed decision-making leads to increase in sales, acquisition and a decrease in churn, bad dept. Deliver mandatory reports which are needed for retaining the license to operate.