Provide managed staffing services to support Business Intelligence transformation.

Background

Our client is the distribution network operator responsible for the 19 communes of the Brussels Capital region. The main tasks of our client include: (1) the maintenance and long-term development of the distribution network, (2) reading electricity meters and (3) validation and administration of consumption data.

Challenge

To enable fact-based decision making, our client launched a project to develop a new data warehouse and flexible reporting to meet recurring and ad-hoc business requests. The project is split into different parts (called work packages) focused on specific domains/departments like Purchasing, Finance, Logistics, etc. The biggest challenge is to find the right competencies and ensure continuity of services.

Approach

Establish a managed service approach and agree modus operandi. Migrate of the old data warehouse to a modern appliance to guarantee performance and consistency. Implement the different work packages based on a maturity heatmap treating the quick wins first, followed by the most business added value packages. Train the End Users on the self-service reporting tool and provide fast and effective support on issues and Change Requests.

Key results

Good mix of seniority in the BI team to offer the best services at the best price

Sponsorship of the program to facilitate collaboration with the different departments

Having best practices and accelerators in place

Benefits

The client can focus on its core activities but is now supported by a Data Intelligence environment that delivers new insights in different aspects of the business, allowing them to take fact-based decisions, reduce costs and enhance the customer service.