Build a B2B ordering mall to implement the unified management of contents

Background

Loyal, a chemical international trading company founded in Taiwan, has set up a large-scale production network in Ningbo, Jiangyin, Dongguan, Tianjin, and other cities, and is regarded as the greatest worldwide EPS specialist. Its business covers EPS production, Chemical product trading, packaging materials, plastic recycling, and more.

Challenge

The inability to meet business development demands with old paper-based management resulted in high communication costs, low efficiency, non-smooth business processes, and delays in progress. Implement global order management on a unified platform to ensure fair product pricing, maintain business profitability despite price fluctuations, and implement product information management and maintenance.

Approach

Build a B2B ordering mall based on the SAP Commerce Cloud to implement the unified management of contents, enable independent ordering for agents, and integrate the ERP system and shipping system to obtain synchronised information. Manage the standard price of raw materials and the various factors that influence market price (regions, logistics methods, and types of customers) on the platform and calculate the sale price of raw materials. Build an after-sales feedback channel for customer complaints to handle feedback from dealers effectively and promptly to improve the overall dealer experience.

Key results

Unified the management of contents in the mall, allowing agents to log in to view product information, place orders, check order statuses and shipping information, and more.

Met the needs of agents to place orders and search for information at any time, improving the marketing convenience and user experience.

Integrated the business management in the back office and sales platforms in the front end to implement a self-service business and reduce costs.

Benefits

Improve the conversion rate of deals and optimise the customer experience by building an integrated platform that covers the whole process of in-sales and after-sales businesses. Create an integrated sales and service management platform which can integrate the business management in the back office and sales platforms in the front end to achieve whole process coverage and sales automation, reducing costs and improving efficiency and customer experience.

Technology partners

SAP

Founded in 1972, SAP is one of the leading Enterprise Resource Planning (ERP) vendors in the enterprise market. Since its founding, SAP has developed its expertise in In-Memory databases (with the launch of SAP HANA), BI, mobility, the Cloud (with HANA Cloud Platform and HANA Enterprise Cloud) and IoT.

1996

gold partnership agreement

100+

expert consultants

300+

projects completed

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