Background
The original B2B management system for distributors utilized an outdated technology framework, making it difficult to upgrade and iterate versions, and therefore, challenging to respond quickly to the demands of business departments. This resulted in business departments being unable to track order logistics, struggle with order management and control, and encounter issues with opaque financial data during their daily operations. Additionally, the platform did not support mobile applications, which limited the operations of business personnel.
Challenge
The new B2B business platform's technology architecture aims to respond quickly to business demands, meet the needs of multiple terminals, improve the efficiency of business personnel, and enhance customer experience.
Approach
By using Keyrus' microservice platform, a one-stop B2B platform solution is built, which includes various modes such as distributors placing orders independently and sales representatives placing orders on behalf of customers, as well as the setup of modules for channel quotas, order permissions, order contracts, financial credit, order invoicing, order logistics tracking, 360-degree customer view, after-sales customer service, and more.
Key results
Benefits
Online signature and connection of back-end ERP system to visualize business data for orders, quickly respond to dynamic needs in business models, thus improving business efficiency and reducing costs for enterprises.
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