Background
Our client, a UK and European business energy provider and the largest industrial and commercial natural gas supplier in the UK, needed a new approach to their data & analytics management. The client was ongoing a digital transformation program and was looking for help in providing quick and meaningful insights and rapid deployment of analytical solutions.
Challenge
The client was looking for advice and data experts to help: - Understand the analytical needs and capabilities of multiple European country divisions - Have a clear view and plan on how to transform their analytical solutions - Seek technical expertise in managing and building the data architecture required - Construct and document a proper data governance process
Approach
Scope of a new enterprise data & analytics program, including: - Assessment of analytical use cases and needs across three European countries and formalising these into an actionable roadmap, - A blueprint data platform logical and technical architecture based on Microsoft Azure and Snowflake technologies, - Defined data ingestion and integration strategies, including real-time data replication and - Advise on data governance organization and processes - A platform set up and delivery of several analytical use cases for two countries, focusing on a customer 360 view and portfolio of products and services
Key results
Benefits
The client was able to manage their product portfolio and customer profitability better thanks to having insights on their clients value and being more capable in predicting behaviour. This helped them better identify cross sell and upsell capabilities and thus overall improved their profitability results.
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