Join Keyrus and Anaplan in person for this year’s Society of Workforce Planning Professionals event (SWPP), May 15-17, 2023 in Nashville, TN. This event is designed to facilitate education and networking among workforce planners and managers in the contact center. With over 450 attendees, the networking is unparalleled and valuable.
While at the event, be sure to attend our workshop session, featuring:
James Wilby, Senior Manager & Practice Lead, Keyrus
Discussion Topic: The New Age of Planning Your Contact Center Workforce
Join this discussion to learn how your organization can save time and energy when building your mid to long-range headcount plan. We’ll highlight the importance of your planning hierarchy, a reliable way to re-forecast, and a seamless way to track accuracy. We’ll also walk through several real-life stories of companies that in years past used Excel and time-consuming processes to generate their mid to long-range plans and how they were able to grow into a modern age process that connects all of their planning across their organizations. We’ll end the session with how to implement a change like this and open the floor to a group discussion where attendees can share what they have seen to be successful when thinking about their mid to long-range plans.