In-Person: March 4-6, Omni Nashville Hotel· Nashville, TN
Come join Keyrus in Nashville, TN from March 4th to March 6th, 2024, for the annual Society of Workforce Planning Professionals event (SWPP). This event is tailored to foster education and networking opportunities for workforce planners and managers in the contact center industry. With more than 450 attendees expected, the networking opportunities are unmatched and highly beneficial. Don't miss out on the chance to attend our session during the event, which will feature:
While at the event, be sure to attend our workshop session, featuring:
James Wilby, Senior Manager & Practice Lead, Keyrus
Dave Hornor, VP Resource Optimization, UnitedHealthcare
Discussion Topic: Partnering to Plan: Connecting Workforce with Marketing, HR, Talent, Vendor, and Finance Partners
How often have you encountered the excuse, "We're just slow to make decisions around here," within large organizations? In this session, we'll examine the case of one of the largest healthcare services organizations in the country that rejected the notion of slow decision-making as the standard in their workforce structure. During this discussion, we'll explore how United Healthcare has begun the journey to connect the planning activities across their Workforce, Marketing, HR, Vendor, and Finance teams to expedite their capacity planning process and allow interconnected decision-making across the enterprise.