Static spreadsheets canโt keep up with the pace and complexity of todayโs contact centers. With burnout driving up to 40% of employee turnover and replacement costing 120โ200% of salary, leaders need planning tools that adapt as fast as their operations.
On February 12, the Society of Workforce Planning Professionals (SWPP), Keyrus, and Anaplan will cohost an exclusive live webinar showcasing the new Anaplan Contact Center Planning application โ a next generation, AI-enabled solution that unifies forecasting, capacity modeling, financial workflows, and scenario planning in one governed platform.
๐ Register here: https://apln.co/j8t3ol
Why Attend
Experience the new application live
This will be the first public walkthrough of the platform, led by James Wilby (Keyrus) and Paul Meredith (Anaplan) โ showing how modern planning concepts translate into real, practical workflows.
Learn how AI transforms decision making
The application consolidates operational data, hiring plans, vendor allocations, and financial governance - enabling instant what-if simulations and data-backed staffing decisions.
What Youโll See in the Live Demo
A guided look at how planners can:
Forecast workload from work-type volumes and AHT assumptions
Model staffing and new hire ramping, including training and productivity curves
Plan supply and capacity with attrition and shrinkage considerations
Allocate work across internal teams and vendors to identify over/under allocation
Create and compare scenarios for iterative planning and decision support
Submit and lock plans through a governed financial workflow
Run what if analyses on volume, AHT, or staffing changes
Analyze vendor cost variances across scenarios and staffing mixes
This demo shows how operational and financial planning converge into a single, governed environment โ enabling faster, more informed decisions.
This session builds on the concepts introduced in Modernizing Contact Center Capacity Planning in the Age of AI and demonstrates how they come to life inside Anaplan's new application. ๐Register here: https://apln.co/j8t3ol
Why This Matters Now
Demand is volatile, and service channels continue to multiply. Leaders need real time, not annual, planning cycles.
Burnout and attrition continue to rise, driving labor costs higher for every lost employee. Better staffing reduces both burnout and turnover.
AI is redefining modern planning, enabling simulation, automation, and connected oversight - capabilities spreadsheets were never built for.
Join Us Live on February 12
Webinar: A Live Look at the New Anaplan Contact Center Planning Application Date: Thursday, February 12 Time: 11:00 AM CT
See how modern, AI-driven planning transforms workforce management - and learn how your teams can move beyond spreadsheet based planning toward continuous intelligence.
๐ Secure your spot: https://apln.co/j8t3ol