Predict customer churn with artificial intelligence

Background

Our client is the medical leader in assisted reproduction with more than 70 clinics in Europe, Asia, and America. Since its opening, more than 125,000 children have been born thanks to its assisted reproduction techniques.

Technology partners

Alteryx

Alteryx automates analytics, data science, and processes in one unified platform to accelerate digital transformation. Organizations rely on Alteryx to rapidly upskill their workforces and deliver strategic, high-impact, business outcomes. First Alteryx Global Premier Partner

2019

North American partner of the year

120+

expert consultants

6+

years of partnership

Challenge

The company was experiencing customer churn and did not have the necessary information to carry out retention and loyalty campaigns. They needed to process data from different sources in the most effective way possible in order to understand which customers were most likely to leave.

Approach

- Determined which types of data were relevant for the project. - Identified the best predictor variables related to customer churn to create a predictive churn model. - Created dashboards so that business users could obtain insights from the data in a visual, simple, and concise way.

Key results

01
Predictive churn model that detects customers at risk of churn
02
Increased customer lifetime value and campaign ROI through personalized content
03
Increased customer engagement

Benefits

Our client can now predict possible customer leakage and create loyalty and retention marketing actions that will not only allow them to increase customer lifetime value, but also optimize the ROI of their campaigns by ensuring that customers who arrived from marketing actions remain with the company longer.

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