Determined to derive full value from its Business Intelligence (BI) implementation, Namibia Breweries Limited has invested in ongoing enablement support of BI users across the whole business delivered by its long-standing partner, Keyrus. The results? Increased user confidence and company-wide enablement leading to data-based decision making.
“Namibia Breweries is a forward-thinking business thatrecognises that users’ adoption of a new tool on their own is highly unlikely,” says Craig Andrew, Head of Data & Analytics at Keyrus, which focuses on training and enablement as one of the key pillars of helping its customers succeed.
The business case
Namibia Breweries is a leading beverage manufacturing company in Southern Africa. Following the successful implementation of Tableau as its BI and analytics tool, Namibia Breweries identified the need for impactful training and continuous support of its business users as a crucial step to ensure effective analysis of its data.
“We recognised the need for change management, continuous education, and a support system to ensure our BI community has a readily available channel for assistance,” says Namibia Breweries’ Industrial Control Systems Manager, Andre Engelbrecht.
Namibia Breweries entered into a Support Agreement with Keyrus to ensure ongoing technical and user support for its BI community. This includes Tableau Technical Support with a modern ticketing system and a consultative training model which gives the brewery access to a team of BI experts at Keyrus, and to practical, reusable Tableau content.
Namibia Breweries is committed to continuously building a data-driven culture necessary for greater insight, better decision-making, and improved competitive advantage.
Namibia Breweries’ BI users now have a reliable technical support channel with sophisticated ticketing. The business thus benefits from greatly increased Tableau user confidence, reduced downtime, increased speed of delivery, and improved employee skills as well as continuous development.
Users also have access to a team of Keyrus BI experts through consultative Tableau training. They are available to answer and guide users through any BI questions. A major benefit is that knowledge sessions are structured, informative, and recorded for reuse. In addition, sessions focus on different skill set levels, important for the growth of the entire business.
Finally, users now have access to reusable Tableau content, including best-practice visuals, which speeds up delivery.
“We celebrate Namibia Breweries as an example of a progressive business that understands the importance of data and business intelligence,” concludes Andrew. “We welcome this opportunity to continue to champion skills transfer and help to close the existing technology skills gap in South Africa.”
Keyrus is your trusted partner for building sustainable, high-performing modern data architecture and offers relevant, engaging technology training to enable your entire business community to benefit from your investment in technology solutions.