Cutting edge self-service BI at leading tyre manufacturer

Background

Like many local companies, Sumitomo Rubber SA’s former BI solution did not meet the ever-increasing demands of business and the manufacturer recognised the need for a “best of breed” BI platform.

Challenge

Its previous BI solution was primarily used to download data into Excel where users had limited access to use the data in various ways. Keyrus, won the tender to migrate SRSA from its previous BI system to Tableau.

Approach

Keyrus implemented an on-premises Tableau Server, utilising existing infrastructure and complying with SRSA, and it’s parent company, Sumitomo Rubber Industries (SRI) strict global security standards. Keyrus is one of Tableau’s key partners’ and Premier reseller in the EMEA region and employs specialists who are Tableau certified consultants with vast business and Tableau practical experience. The SRSA BI migration project included the redesign of multiple reports in Tableau Desktop which were published to the Tableau Server for user acceptance testing (UAT). Keyrus supported SRSA with the change management process that educated business users on the new platform and encouraged buy-in. Several educational ‘roadshow' sessions were held to create excitement about the new platform and to positively enhance any change management concerns. An inherent part of the project delivery included an extension enablement programme that focused on online and in-person training sessions. A key success element of these training sessions was that they were curated to use SRSA’s data and business requirements. This made the training content relevant and relatable to business users.

Key results

Benefits

By resourcing Keyrus, SRSA business users benefit from Tableau’s self-service capabilities that offers a user-friendly interface, data integration and exploration, advanced analytics, and visual tools. It also significantly reduced the reporting process time and data agility allowed users to make any changes needed easily and quickly. This project has kick-started SRSA's digital transformation drive and user adoption that was essential to ensuring success of the implementation. The project stimulated users to think differently about how to engage with the data to gain competitive edge. They can now create better visualisations to answer burning questions in the business market and are able to leverage that intelligence to drive our objectives. Business users can easily understand what the data says, and create their own digital assets, including dashboards and reports. Users have recognised the advantages offered by Tableau. With Tableau being rolled out in January 2024, SRSA business users have embraced an important journey of data culture and are seeing the value of what a leading BI tool has to offer. Discussions around integrations to other technology tools and driving a Mobile agenda are all being realised.

What our clients say

Keyrus has strong expertise in BI and data management which is key for us when choosing a partner in our digital transformation drive. Their focus on user adoption was essential to success.

Johan Henning, CIO, Sumitomo Rubber SA

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