Skill transfer and data empowerment at Absa

Background

Absa, one of Africa's largest diversified financial services providers considers the ability to understand and analyse data by its workforce as an essential skill. Absa needed to move from using pre-deployed models and simple dashboard consumption to active, insightful, and collaborative data storytelling by business users.

Challenge

Although Qlik Sense was in use, many users mainly utilised dashboards, exported insights, and supplemented them outside the tool—thereby not fully leveraging the in-tool analytics capabilities. This led to extended turn-around time and additional workload.

Approach

Keyrus as a long-standing partner to Absa was tasked with delivering targeted in-person Qlik Sense training tailored to three key user personas that represented various skill levels of exposure in using Qlik Sense. Keyrus had to ensure that everyone remained engaged and supported throughout this enablement program. Each group received a bespoke curriculum designed to educate and inspire users to exceed their current capabilities and deliver against a set of critical KPIs.

Key results

Benefits

A new culture of collaboration and insight has been instilled. This practical training program, has sparked a cultural shift among the selected users—from data consumption to data confidence. By focusing on enablement, collaboration, and practical use, Absa Financial Control is poised to leverage its data assets with renewed energy and insight.

What our clients say

Keyrus ensured that all participants were engaged resulting in a very positive feedback. This gives us a solid foundation to further implement practical applications in the workplace.

Johan Gray, Financial Control Lead, Absa Group Limited

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