Technical management solution at medical scheme leader

Background

Following a previous implementation of a customised solution that delivered accurate, ethical and secure medical data reporting, Platinum Health a SA's largest closed medical scheme has turn to Keyrus for assistance with their latest challenges around effective management of developments' team processes and outputs.

Challenge

Platinum Health was facing challenges to keep up with growing project task management and reporting needs without compromising its development flow and cycle. As a result, tasks were being duplicated, adding to developer workload. Excel was used to provide the additional fields and flexibility missing in the process flow. This caused delays and forced developers to complete tasks within unrealistic timeframes. The medical scheme had a number of specific requirements, including improved visibility into the state of each development task, more flexibility in the development cycle and a reduced administration load.

Approach

Keyrus migrated Platinum Health’s development tools to the cloud and designed a customised process flow to cater for its unique development cycle. Microsoft data migration tools were used to export the on-premises Team Foundation Server (TFS) repository into Azure DevOps Services in the cloud. Migrating to this version of DevOps allowed for a clean, smooth changeover to the improved process flow, as Keyrus could make use of advanced, new features. The process flow was then further updated to provide additional automatically-captured fields. Keyrus also created Power BI reports to provide information at senior management and developer level.

Key results

Benefits

Customers' internal developers can now deliver better and faster as there is no longer need for any duplication, giving them more time to focus on their assigned tasks. The cycle is now more flexible, and tedious details previously captured manually in Excel are automated. Management and developers benefit from detailed insight into the history of specific tasks and bugs, as well as far less administration. The new reports allow for better change management and easier navigation. Access to the DevOps environment has been simplified as a VPN is no longer necessary. The new environment is also scalable, allowing for Platinum Health’s management processes and code base to grow. Increased visibility into development projects means project managers have full access to details about deadlines, for example, which allows for long-term planning. Field automation enables the creation of detailed reports, provides insight into the pain points of different tasks or departments, and highlights areas that delay the development process. Finally, developers are able to easily view the work items assigned to them which enables efficient task planning.

What our clients say

This smart data-flow engineering allows our developers deliver better and faster. The cycle is now more flexible, and tedious details previously captured manually in Excel are automated.

Liam Grimes, Development Manager, Platinum Health

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